At Bow And Arrow Equipment, we understand that even the most precise archer may occasionally need to adjust their gear. Our returns policy is designed with the same care we put into selecting our range of English Longbows, Crossbow Accessories, and Carbon components.
Our Returns Promise
We offer a 15-day return policy from the date you receive your items, whether it’s a Full Size Crossbow that doesn’t suit your draw or Plastic Vanes that aren’t quite the right colour. Your satisfaction is as important to us as a perfect bullseye.
How to Return an Item
Follow these simple steps to return your archery equipment:
- Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
- Wait for Approval – We’ll respond within 2 business days with return instructions
- Package Securely – Use the original packaging if possible, especially for fragile items like Crossbow Sights & Scopes
- Ship Back – Send to: Bow And Arrow Equipment, 20 Best Ln, Canterbury, GB CT4D 6OH
- Notify Us – Email us your tracking information
Important Conditions
- Items must be unused, in original condition with all tags and packaging
- For hygiene reasons, Fletchings and Crossbow Strings that have been removed from packaging cannot be returned
- Custom-made items (including special-order Hybrid Bows or Aluminium arrows cut to specific lengths) are final sale
- You are responsible for return shipping costs unless the item arrived damaged or incorrect
Exchange Process
Need a different size Quiver Belt or prefer Bow Quivers over Back Quivers? Follow the same steps as returns, clearly stating you’d like an exchange. We’ll process this once we receive your original item.
Refund Timeline & Methods
Once we receive and inspect your return:
- Processing Time: 3-5 business days
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Bank Processing: Additional 3-10 business days depending on your financial institution
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Bow And Arrow Equipment Team,
I would like to return/exchange the following item(s) from my order #[Your Order Number]:
Product Name(s): [e.g., “Carbon Flatbow, size 68″”]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund / Exchange for (specific product)]
Order Date: [DD/MM/YYYY]
Delivery Date: [DD/MM/YYYY]
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Number]
Damaged or Incorrect Items
If your Crossbow Cases arrived damaged or you received Horse Bows instead of Pistol Crossbows, contact us immediately with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement.
International Returns
For customers outside the UK (excluding certain Asian regions), please note:
- Mark the package as “Returned Goods” to avoid customs fees
- Original shipping costs are non-refundable
- We recommend using tracked shipping for valuable items like Crossbow Bolts or Quiver Pouches
For any questions about returning your archery equipment, don’t hesitate to contact our team. We’re here to help ensure your gear is as perfectly suited to you as an arrow to its bow.
May your returns be few and your shots always true,
The Bow And Arrow Equipment Team