At Bow And Arrow Equipment, we’re as passionate about delivering your archery gear as we are about selecting it. Below you’ll find answers to common questions about our products, shipping, and services – crafted with the same precision we apply to every arrow in our inventory.

Product Questions

What types of bows do you specialize in?
Our expertise spans traditional and modern archery equipment. We carry:
  • English Longbows and Flatbows for traditional archers
  • Hybrid Bows and Horse Bows for those blending old and new techniques
  • Full Size Crossbows and Pistol Crossbows for precision shooting
  • High-performance Carbon and Aluminium options
How do I choose the right arrow components?
Like selecting the perfect arrow spine, choosing components depends on your:
  • Bow type and draw weight
  • Intended use (target, competition, or hunting)
  • Personal preferences for Fletchings (Plastic Vanes vs traditional feathers)
Our team can provide expert guidance – email [email protected] with your specifications.
Do you sell complete archery sets?
While we specialize in individual components for archers who appreciate customization, we can assemble compatible sets upon request. Our Bow Quivers, Quiver Belts, and Quiver Pouches pair perfectly with any bow selection.

Ordering & Account

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Can I modify my order after placement?
Orders enter our processing system quickly to ensure fast delivery. For modifications, email us at [email protected] within 2 hours of ordering with your order number. We’ll make every effort to accommodate changes.
Do you offer discounts for bulk purchases?
While we maintain competitive pricing year-round, we occasionally offer promotions for:
  • Archery clubs purchasing multiple sets
  • Seasonal bulk orders of Crossbow Bolts or Fletching materials
  • Combined purchases of bows with cases and accessories
Contact us directly for volume inquiries.

Shipping & Delivery

What are my shipping options?
We offer two precision-engineered delivery solutions:
  • Standard Shipping (£12.95): Via DHL/FedEx (10-15 days) – ideal for urgent tournament prep
  • Free Shipping: Via EMS (15-25 days) for orders over £50 – perfect for non-essential upgrades
Both options include tracking, with premium updates on standard shipments.
Do you ship worldwide?
We ship globally except to certain Asian countries and remote regions. If you’re unsure about your location, email [email protected] before ordering.
How are fragile items packaged?
We treat your gear with the care of competition equipment:
  • Bows: Double-boxed in reinforced cases
  • Arrows: Shipped in crush-resistant tubes
  • Climate-sensitive items: Include silica gel packs
Our Canterbury-based team personally inspects each package.
What about customs and import fees?
International customers may be subject to local import duties, which aren’t included in our prices or shipping costs. These vary by country – check with your local customs office for estimates.

Returns & Warranty

What’s your return policy?
We offer a 15-day return window from delivery date. Items must be:
  • In original, unused condition
  • Packaged with all original materials
  • Accompanied by the original receipt
Contact us first at [email protected] to initiate returns.
Do you offer warranties on equipment?
Most manufacturers provide warranties against defects. Coverage varies by product – details are included with each item. We’re happy to facilitate warranty claims for products purchased through us.
What if my item arrives damaged?
Despite our armored packaging, if damage occurs:
  1. Keep all original packaging
  2. Take photos of the damage
  3. Email us within 48 hours of delivery
We’ll arrange replacement or repair with minimal disruption to your training schedule.

Expert Advice

Can you help me choose equipment?
Absolutely. Our team combines technical knowledge with practical archery experience. For personalized recommendations:
  • Email [email protected] with your:
    • Experience level
    • Bow type preferences
    • Primary use (target, field, or hunting)
    • Budget parameters
We’ll respond within 24 hours with tailored suggestions.
Do you provide maintenance advice?
Yes – proper care extends equipment life. We can advise on:
  • Crossbow String maintenance
  • Arrow spine alignment checks
  • Proper storage for different bow materials
  • Climate considerations for gear longevity
Check our blog or contact us directly.

Didn’t find your answer? Our customer service team (all practicing archers themselves) are ready to help at [email protected] or via phone during UK business hours.

Bow And Arrow Equipment
20 Best Ln, Canterbury, GB CT4D 6OH